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Prepaid Airtime FAQs SIM Welcome
Pre paid SIM cards are available for global use, as well as several regional options including Canada / Alaska (Northern Lights), Africa, Middle East and South America.

Iridium Airtime FAQs

Overview - Iridium offers a number of prepaid and postpaid airtime options to suit all types of usage.
Pre Paid - Pre paid SIM cards are available for global use, as well as several discounted regional options including Canada / Alaska (Northern Lights), Africa, Continental US (CONUS), Middle East and North America, South America.
Post Paid - Post paid plans offer the convenience of global coverage without worrying about running out of minutes.

Your Iridium SIM card will be shipped inactive and will not be activated until you receive it and submit an activation request.
Activation Request - Once you receive your new SIM card, contact us when you are ready for your card to be activated. Activation requests can be made 24 hours per day, 7 days per week.

Call 1-855-552-2623

When submitting a text or email request, please include your name and order number.

Activation
- To activate Iridium activations can typically be done same day, Monday thru Friday, during normal business hours. Activation details, including your Iridium phone number and expiry date, will by forwarded by email, typically within 24 hours of activation.
Recharges - Adding more minutes to your SIM card is quick and easy. You can recharge online, by phone, by email or by text message from your satellite phone.
Shipping - We offer free shipping anywhere in the world on all Iridium SIM cards. Free shipping is by standard first class mail and does not offer tracking information. We also offer Express Economy and Overnight shipping services.

Iridium Northern Lights (Canada / Alaska - Valid 6 Months)
The Iridium Northern Lights prepaid minute SIM card is designed for use exclusively within Canada and Alaska with all Iridium satellite phones, including the new Iridium 9575 Extreme, Iridium 9555, Iridium 9505A, Iridium 9505 and all older lagacy phones. The minutes are valid for 6 months from activation and roll over as long as you renew prior to expiry. A grace period of 90 days after the minutes are used or 90 days after expiry. Once the grace period lapses, a new SIM card will be required.

Accounts

Why was my Prepaid service suspended?Your service may have been suspended due to a negative account balance. Your SIM card will remain suspended until you can recharge the account with additional prepaid units. If this account is not recharged, it will remain suspended until it expires. You will need to contact your Service Provider to recharge your account.

Where can I find information on Iridium prepaid services?
For information on prepaid services, click here.

What are the Iridium per minute charges?
Iridium minutes vary by plan.

Why am I getting "Emergency Calls Only" when placing calls from my Prepaid account?
This recording typically indicates that your service has been suspended due to a negative balance. To recharge your account, please contact us.

SIM Card
Can I keep my phone number if I change my Service Partner?...
Currently, number portability is not supported between Service Partners with Iridium Service.

My phone says "Blocked" on the display?
The "Blocked" message indicates that the sim pin has been entered incorrectly 3 times, and will require the PUK (PIN Unblock Code) to reset the PIN. In order to obtain your PUK code it will be necessary to contact your Service Partner for assistance.

What is the function of the SIM card?
SIM (Subscriber Identity Module) cards are currently used in all GSM-based systems. The SIM card is a removable module that contains user identity and account information; when inserted into a telephone, it allows you to place or receive calls. The SIM card may already be inserted into your phone when you receive it from the dealer. If it is not, you can easily insert it into the slot provided on the handset.

Do I need an active SIM card to use Iridium voice/telephony services?
An active SIM card is required to use your Iridium voice/telephony services.

Can the SIM pin number be changed to a different number?
Yes, the 4 - digit SIM pin can be changed. For specific instructions please refer to the appropriate user manual. If additional assistance is needed, please contact your Service Partner.
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