Acceptance of the Website Terms and Conditions of Use

These website terms and conditions of use for CanadaSatellite.ca constitute a legal agreement and are entered into by and between you and 2432232 Alberta Inc. operating as Canada Satellite ("Canada Satellite", "we," "us," "our"). The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference (collectively, these "Terms and Conditions"), govern your access to and use, including any content, functionality, and services offered on or through CanadaSatellite.ca (the "Website").


Modifications to the Terms and Conditions and to the Website. 

We reserve the right in our sole discretion to revise and update these terms and conditions from time to time.  Any and all such modifications are effective immdiately upon posting and apply to all access to and continued use of the Website.  You agree to periodically review the terms and conditions on order to be aware of any such modificatons and your continued use shall be your acceptance of there.

The information and material on this Website, and the Website, may be changed, withdrawn, or terminated at any time in our sole discretion without notice.  We will not be liable if for any reason, all or any part of the Website is restricted to users on unavailable at any time of for any period.

Your Use of the Website and Account Set-Up and Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Users are responsible for obtaining their own access to the Website. Users are required to ensure that all persons who access the Website through a user's internet connection are aware of these Terms and Conditions and comply with them. The Website, including content or areas of the Website, may require user registration. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Your provision of registration information and any submissions you make to the Website through any functionality, such as profiles, email, and product or service reviews (collectively, "Interactive Functions") constitutes your consent to all actions we take with respect to such information consistent with our Privacy Policy, found at www.canadasatellite.ca/privacy-policy.

Any username, password, or any other piece of information chosen by you, or provided to you as part of our security procedures, must be treated as confidential, and you must not disclose it to any other person or entity. You must exercise caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You understand and agree that should you be provided an account, your account is personal to you and you agree not to provide any other person with access to this Website or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you logout from your account at the end of each session. You are responsible for any password misuse or any unauthorized access.

We reserve the right at any time and from time to time, to disable or terminate your account, any username, password, or other identifier, whether chosen by you or provided by us, in our sole discretion for any or no reason, including any violation of any provision of these Terms and Conditions.

User Submissions: Grant of Licence

The Website may contain Interactive Functions allowing User Submissions on or through the Website.

None of the User Submissions you submit to the Website will be subject to any confidentiality by the Company. By providing any User Submission to the Website, you grant us and our licensees, successors, and assigns the right to a world-wide, royalty free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose and according to your account settings and/or incorporate such material into any form, medium or technology throughout the world without compensation to you. You further waive any moral rights or other rights of authorship as a condition of submitting any User Submission.

By submitting the User Submissions, you declare and warrant that you own or have the necessary rights to submit the User Submissions and have the right to grant the licence hereof to us and our licensees, successors, and assigns to the User Submissions and comply with these Terms and Conditions.

You understand and agree that you, not the Company, are fully responsible for any User Submissions you submit or contribute, and you are fully responsible and legally liable, including to any third party, for such content and its accuracy. We are not responsible or legally liable to any third party for the content or accuracy of any User Submissions submitted by you or any other user of the Website. 

No Reliance

The content on our Website is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain more specific or professional advice before taking, or refraining from, any action or inaction on the basis of the content on our site.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up to date. Your use of the Website is at your own risk and neither the Company nor its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability whatsoever for your use of this Website.

This Website includes content provided by third parties, including from third-party suppliers, manufacturers and service providers. All statements expressed in any such third-party content, other than the content provided by the Company, are solely the responsibility of the person or entity providing those materials. Such materials do not necessarily reflect the opinion of the Company. Neither the Company nor its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability whatsoever to you, or any third party, for the content or accuracy of any third-party materials. 


By submitting your personal information and using our Website, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any such user content submissions in compliance with our Privacy Policy, found at www.canadasatellite.ca/privacy-policy, as we deem necessary for use of the Website.

By using this Website, you are consenting to the use of cookies which allow a server to recall previous requests or registration and/or IP addresses to analyze website use patterns. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do, however, some areas of the Website may not function adequately. For more information on this automated information gathering practice, see [INSERT LINK TO PRIVACY POLICY COOKIES PROVISION].

Third Party Websites

For your convenience, this Website may provide links or pointers to third party sites. We make no representations about any other websites that may be accessed from this Website. Even if the third party is affiliated with CanadaSatellite.ca, CanadaSatellite.ca has no control over these linked sites, all of which have separate privacy and data collection practices, independent of CanadaSatellite.ca. If you choose to access any such sites, you do so at your own risk. We accept no responsibility for such sites or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third party sites. Nonetheless, CanadaSatellite.ca seeks to protect the integrity of the Website and the links contained within it, and we therefore welcome any feedback related to the Website and any third party sites linked to it (including if a specific link does not work).

Disclaimer of Warranties

You understand and agree that your use of the Website, its content, and any services or items found or attained through the Website is at your own risk. The Website, its content, and any services or items found or attained through the Website are provided on an "as is" and "as available" basis, without any warranties or conditions of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. the foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

Neither the company nor its parent, subsidiaries, affiliates, or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors make any warranty, representation, or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency, or availability of the Website or its contents. without limiting the foregoing, neither the company nor its parent, subsidiaries, affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors represent or warrant that the website, its content, or any services or items found or attained through the Website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our Website or the server that makes it available are free of viruses or other harmful components. 

Limitation of Liability

Except where such exclusions are prohibited by law, under no circumstance will the company or its parent, subsidiaries, affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors be liable for negligence, gross negligence, negligent misrepresentation, fundamental breach, damages of any kind, under any legal theory, including any direct, indirect, special, incidental, consequential, or punitive damages, including, but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, breach of privacy, or otherwise, even if the party was allegedly advised or had reason to know, arising out of or in connection with your use, or inability to use, or reliance on, the Website, any linked websites or such other third party websites, nor any website content, materials, posting, or information thereon even if the party was allegedly advised or had reason to know. 

Typographical Errors

In the event that a CanadaSatellite.ca product is mistakenly listed at an incorrect price, CanadaSatellite.ca reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. CanadaSatellite.ca reserves the right to refuse or cancel any such orders whether or not the order has been confirmed or your credit card has been charged. If your credit card is charged for a purchase and your order is subsequently cancelled, CanadaSatellite.ca shall issue a credit to your credit card account in the amount of the canceled order.


To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms and Conditions or your use of the Website, including, but not limited to, your User Submissions, third-party sites, any use of the Website's content, services, and products other than as expressly authorized in these Terms and Conditions.

Governing Law and Choice of Forum

The Website and these Terms and Conditions will be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule (whether of the laws of the Province of Alberta or any other jurisdiction) and notwithstanding your domicile, residence, or physical location. 

Any action or proceeding arising out of or relating to this Website and under these Terms and Conditions will be instituted in the courts of the Province of Alberta and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.


No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms and Conditions operates, or may be construed, as a waiver thereof; and no single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.


If any term or provision of these Terms and Conditions is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms and Conditions or invalidate or render unenforceable such term or provision in any other jurisdiction.

Returns and Exchanges

At CanadaSatellite.ca, your satisfaction is always guaranteed. We know it is sometimes necessary to return or exchange an item. All merchandise purchased from CanadaSatellite.ca may be returned either to our store or by mail within 7 days of delivery, unless otherwise noted below. Once your order arrives, you have 7 days to confirm that it is in working condition. If the unit is defective, please contact customer support by clicking here.

All returns and exchanges will be subject to a minimum 20% restocking fee on unopened items and a minimum 35% restocking fee on opened merchandise. The exact restocking fees associated with returns or exchanges may vary depending on the manufacturer of the goods ordered, and customers should consult their purchase order or rental agreement for more details. 

All RMAs are subject to a minimum $25 tech fee.

Please allow a minimum up to 30 calendar days for processing your refund / exchange. 

We will not offer returns or exchanges on
   a) Satellite phones

   b) Prepaid phone and internet airtime

   c) Satellite internet devices

   d) satellite dishes, including mobile, marine, fixed & RV dishes or

   e) any items without all original contents and packaging (all cds, cables, accessories). 

   f) any Beam, Cobham, Starlink or Winegard products

   g) any cable


1. All products carry manufacturer warranty, and all its terms and conditions will apply.
2. Warranty shall be limited to repairing or providing replacement part(s) through service partners, which are found to be defective and not the entire replacement of the product.
3. Replacement or exchange of products must be approved by the manufacturer and is at the sole discretion of the manufacturer. This means that an RMA must be issued prior to replacement or exchange.
4. When a product is approved for replacement, original packaging and all accessories are to be returned to avail replacement. The warranty will continue from the original purchase date and not the date of replacement.
5. In the event of repair or replacement of any part(s) or product(s), the warranty will thereafter continue and remain in force for the unexpired period of the warranty. Moreover, the time taken for repair / replacement and in transit whether under warranty or otherwise, shall not be excluded from the warranty period. Minimum time for repair / replacement processing is 2 to 4 weeks.

Warranty is not applicable in the following cases.
1. Defects or malfunctions caused by damage resulting from improper care, misuse or abuse of the product, or operation of the product contrary to the instructions contained in the owners manual.
2. Defects caused by improper use as determined by the manufacturer.
3. Installation / repair work is carried out performed by persons or agency other than authorized by the company.
4. Site (premises where the product is kept) conditions that do not conform to the recommended operation conditions of the device.
5. Damage caused by overcharging or wrong voltage burnouts.
6. Damage caused by accident, sand, snow, water or battery leakage.
7. The original serial / IMEI number is removed or altered from the device.
8. Damage caused during transportation by the customer.
9. Product is tampered with, modified, repaired, or attempted to repair by unauthorized service personnel.
10. Improper function due to software installation, customized settings or lack of know how.

Satellite Dishes - Dishes purchased from us are brand new and insured for full value during shipping. We do not accept returns on dishes, however, we do guarantee all LNBs for one year.

Our Returns & Exchange Policy is subject to change at any time without notice.


All rentals are bound by our Rental Agreements. 

Term; Termination

These Terms and Conditions are applicable to you upon your accessing the Website and/or completing the registration or shopping process. These Terms and Conditions, or any part of them, may be terminated or modified by CanadaSatellite.ca without notice at any time, for any reason. The provisions relating to Disclaimer of Warranties, Limitation of Liability, Indemnification and Governing Law and Choice of Forum shall survive any termination. 


CanadaSatellite.ca may deliver notice to you by means of email, a general notice on the Website, or by other reliable method to the address you have provided to CanadaSatellite.ca.


Terms & Conditions


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of CanadaSatellite.ca. The collective work includes works that are licensed to CanadaSatellite.ca. Copyright 2020, CanadaSatellite.ca ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with CanadaSatellite.ca or purchasing CanadaSatellite.ca products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with CanadaSatellite.ca or to purchase CanadaSatellite.ca products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by CanadaSatellite.ca. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of CanadaSatellite.ca used in the site are trademarks or registered trademarks of CanadaSatellite.ca

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, CanadaSatellite.ca disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. CanadaSatellite.ca does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. CanadaSatellite.ca does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CanadaSatellite.ca or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

CanadaSatellite.ca does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, CanadaSatellite.ca is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, CanadaSatellite.ca reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to CanadaSatellite.ca in its sole discretion.

Customer support