Iridium Support

Iridium Support

Emergency Services 

Can I dial "911" on an Iridium satellite phone?
Yes. 911 Emergency Service is available in the United States, Puerto Rico and the U.S. Virgin Islands by dialing "911" and pressing "OK"or the green soft key. When the call is made, it is automatically routed to Iridium’s selected 911 emergency call center provider, Intrado. After determining the nature of the emergency, Intrado will route the call to the nearest Public Safety Answering Point. 911 service is not available in Canada.

Does Iridium have contingency plans in the event of blackouts and emergencies?
Iridium has backup electrical power and communication connectivity for both gateway and command and control functions to continue to offer services over the Iridium network in emergency situations. Iridium will support satellite-to-satellite connections without interruption. While most elements of the public switched telephone network (PSTN) should be immune, these are external elements outside of Iridium's control and therefore cannot assure PSTN connectivity in such situations.

Does Iridium support emergency services?...
Does Iridium support International SOS?
Iridium no longer supports the short code to reach the nearest 24-hour alarm center. Iridium subscribers who also have a International SOS subscription can use their Iridium phone to contact the International Alarm Center that is closest to their location. To obtain a list of the most current phone numbers for the appropriate geography, please visit International SOS’s website or contact your International SOS representative for more information.

How reliable is the Iridium network in the event of a natural disaster?
Space-based cross-links make Iridium impervious to natural disasters such as hurricanes, tsunamis and earthquakes, which can damage ground-based wireless towers. Calls are routed among Iridium satellites without touching the ground, creating a highly secure and reliable connection.

Fax Services

Can I send a fax using Iridium?
Yes, faxes can be sent and received by utlizing our Iridium Fax adapter. The Iridium Fax adapter works with standard Group 3 fax machines.


Can I call Iridium to get specific information on my account including technical support, billing, software updates, troubleshooting, account support, pricing inquiries, ordering parts, repair services and more.Can I keep my phone number if I change my Service Partner?...How does a SIM Card PIN work?I'm having long-distance connection problems. What other options do I have for contacting an Iridium satellite phone?Whom do I contact if I require assistance with my DoD-issued Iridium phone?Did Iridium recall the Iridium Extreme®?Is Caller ID available?Which devices are enabled with Caller ID?What IT changes does my partner need to make to take advantage of Caller ID?What is the cost of Caller ID?Is Caller ID available as an optional add-on?Is Caller ID available on the DoD Gateway?Is it possible to block Caller ID when calling from the Iridium satellite phone?Can Caller ID be disabled on the Iridium handset?Can I dial a toll free number from my Iridium phone?How do I obtain my PUK ( pin/personal unblocking key) and where can I find instructions on how to enter my PUK?How can I purchase Iridium service?Who should I contact to discuss charges on my bill?
Satellite Network
Can I use my satellite phone indoors?
Does Iridium have any new products or services in development?
Does Iridium support Voice over Internet Protocol (VoIP)?
How do I access information about the health of the satellite network?
Will my satellite phone still function at higher altitudes?
Will the Iridium network still operate in the event of war?
What is the operating frequency and satellite frequency for Iridium Service?
Will my current service be affected with the launch of Iridium NEXT?
Service Partners
How do I become an Iridium Value Added Partner?
How do I find the right Iridium Service Partner for my needs?
How do I get assistance for my Beam equipment?
I am an Iridium Dealer. Whom do I contact for support?
What is a Value Added Developer (VAD)?
What is a Value Added Manufacturer (VAM)?
What is a Value Added Reseller (VAR)?
What should I do if I am unhappy with my Iridium Service Provider?
Who do I contact if I am having problems with the portal on my Iridium Extreme® ?
Can multiple Iridium Extreme® handsets be registered with the portal?Will the *#578# always display the portal provider and their respective website?Will the Service Provider be responsible for performing the setup, registration, and administration functions for the subscriber in the portal?
Video and Imaging Solutions
What does Iridium offer in terms of video and imaging solutions for the aviation industry?
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